Troubleshooting

Too Much Compression
Too much compression in the bra can lead to decreased milk output and discomfort -- both of which we want to help you avoid. To alleviate too much compres...
Tue, 4 Dec, 2018 at 1:00 PM
Discomfort or Rubbing While Pumping
You should not feel pain, rubbing, or discomfort during a pump session. Major contributors to discomfort while pumping include  incorrect flange size or t...
Tue, 4 Dec, 2018 at 1:02 PM
Less Milk Than Expected
While it can be disappointing to see a dip in your milk production, it is common for there to be variance in the volume pumped across sessions. If you expr...
Tue, 4 Dec, 2018 at 1:06 PM
Massaging with Flow
We recommend the following two techniques for massaging while you pump using a Moxxly Flow: 1. While cupping the Flow with one hand, rub/stroke from you...
Tue, 4 Dec, 2018 at 1:12 PM
Drops of Milk During My Session
No spilled milk on our watch! We've identified a few culprits of milk drip. See if any of the below fix the issue: Connections Bottle + valve con...
Tue, 4 Dec, 2018 at 1:11 PM
Getting the Right Seal on the Breast
We consider a "good seal" to be a 360-degree connection between your breast and your flange. There should not be any gaps between the flange and ...
Tue, 4 Dec, 2018 at 1:05 PM
Liquid or Condensation in the Tubing
From time to time you may see small drops of condensation in your tubing. This mainly stems from the difference in temperature between your milk and the env...
Fri, 25 Jan, 2019 at 12:20 PM
Milk Got Into My Tubes
If this occurs, contact support@moxxly.com. Why can this happen? And, how can you prevent this from happening? (1) Check that you're using a co...
Tue, 12 Feb, 2019 at 12:25 PM
Valve "Pops" Off the Bottle
Occasionally, due to a potential variety of factors (e.g. wet parts, heat, cleaning conditions), the valves can pop off the top of the lids while you'r...
Tue, 12 Feb, 2019 at 11:54 AM
Low or No Suction
Suction check!  Make sure... (1) All connections of the Flow system and pump are secure. (2) The ends of the tubing fit securely into the tubing holes...
Tue, 4 Dec, 2018 at 1:24 PM